Sunday, July 21, 2013

Cut-practice- Letter to MMC President and members



From,


Dr Vani Kulhalli
Vile Parle East,

Mumbai-57


To,

President and other Esteemed Members

Maharashtra Medical Council,

Mumbai.

Date 16-7-2013

Subject- Referral to higher authority of complaint by Dr Himmatrao Bawaskar against P M Medical Centre, Pune

Respected Sirs and Madam,

I am writing with the hope that Dr Bawaskar’s case will reach its logical conclusion in your able hands.

In addition to sorting out the present complaint, I think that the Council should refer the matter to appropriate investigative agency to establish facts. I also feel that the Council should carry out appropriate study and avail of Legal expertise to discuss the problem of ‘cut-practice’ and its remedies. Such initiative has not been earlier taken. (Ref Enclosure).

Maharashtra Medical Council is severely handicapped by lack of jurisdiction and competence in taking adequate action against cut-practice, as a whole. A beginning can be made now by extending the scope of your work to establish the nature and extent of cut-practice and establishing deterrents. I request you to lodge a proper Police Complaint and refer matter to High Court/ Legal Cell of Government of Maharashtra to achieve the above stated aims.

Dr Bawaskar’s complaint should be treated as an opportunity for the Council to deliberate on corruption in private medical practice. I exhort you to take it upon yourself as a sacred duty; you may be able to redeem the lost prestige of our profession to some extent. Please do not let go of this chance to make history and change medical practice for the better.

Enclosure

Transcript of RTI application and reply made by me in February 2012

With lots of Hopes from You

Sincerely,



Dr Vani Kulhalli



cut-practice-Letter to CJ, HC mumbai



From,


Dr Vani Kulhalli

Vile Parle East

Mumbai-57



To,

Honorable Chief Justice

High Court of Mumbai

Mumbai.



Date- 9-7-2013



Subject- Petition to intervene in the matter of Dr Bawaskar vs P M Medical Centre, Pune currently being handled by the Maharashtra Medical Council (MMC)



Respected Sir,



I am a Psychiatrist practicing in Mumbai for the last 10 years. I have seen the harm done to the community by ‘cut-practice’ and believe that it is a horrible form of corruption that should be immediately stopped. In this regard, I had filed RTI applications to the Medical Council of India and Maharashtra Medical Council in 2012 (enclosure). Although the Indian Medical Council Regulations of 2002 mentions cut-practice as illegal, there is no mention of the procedures to establish the misconduct or the quantum and nature of punishment. I was also surprised that the Councils had not even thought of setting up a group/ committee to deliberate in this matter in the several decades of their existence!



All members of the current MMC are doctors or beaurocrats. They are not well versed in judging misdemeanors of this (financial and ethical) nature. Their role in this case will be limited to merely hear the case and settle it. Secondly, they are mostly busy doctors doing the council work in honorary capacity and cannot spare the time or energy required. Thirdly, being doctors it will not be easy for them to be objective in the respect of a practice that has spread its tentacles over most of the medical community. Sometimes fraternal ties make it difficult to give out proper decisions. Therefore, I have serious doubts about the competence and credibility of MMC to handle this case.



The procedure used for settling this case will only involve hearing both parties. No investigation will be done to establish the facts of the case. For example, simply checking other cases handled by the diagnostic centre will be able to tell us whether it routinely reimbursed ‘professional charges’ to doctors for the favour of referring patients (in other words, did cut practice). So the question of a misunderstanding arising in this particular case only, will not arise. I fear that this type of investigative approach will not be taken for the reasons stated above. The whole purpose of the complaint and the intention of the complainant to cleanse medical practice will be lost.



A patient goes to his doctor in pain and desperation, with a hope not only of treatment but also of empathic guidance and support. If the doctor is motivated by empathy and informed by scientific facts, this patient can get what he needs. This is a basic human right. There is no law that forbids the doctor from framing and then claiming his/ her fees for this service. That amount may be high or low, as per the doctor’s judgement. Inspite of this, it is my personal experience that all patients pay the fees asked of them. Then what is the need to fool the patient into paying through cut-practice network?



Thus cut-practice is not motivated by lack of income alone. It is the work of a perverse mind motivated by a criminal intent. This is perpetrated by group of individuals who seek to defraud the patient and are unconcerned with the risk that the patient is exposed to, in undergoing unnecessary tests and surgeries. Therefore, it should be classified as a premeditated criminal activity done with the astute planning of an intelligent but sick mind. All sections of society and every profession have such members. In the medical community, they are represented by professionals who believe cut-practice is their entitlement. This makes it necessary to punish the holders of such malafide intent to protect humanity.



Further, it gives unfair advantage those doctors who are corrupt and can be justly termed as an ‘illegal trade practice’. A group of such doctors form a cartel and edge out other doctors. The doctor or hospital who bribes corners a large clientele and this affects the morale of non- corrupt doctors. It is now known that such persons are able to get income tax benefits as paying ‘referral charges’ has been ruled as a legitimate business expense. The doctor who refers the patients need not use his/ her skills as a doctor as the income from kickbacks frequently exceeds income from hard work and is home-delivered by a ‘P R O’. (Public Relations Officer)



A person who pays a bribe to get some work done does it for himself, is aware that he is paying, is aware why he paying it, is aware to whom he is paying and at least some of the times, has the choice not to pay. The hapless patient has no idea that he/ she has been taken for a ride by the doctors with whom he/ she trusted his life. The very nature of cut-practice makes it impossible for the victim to take precautions. The victim will never be able to get redress even if he becomes aware; a strong sense of fraternity will prevent any doctor from being a witness and there are no other witnesses in this crime. Therefore cut practice is the worst form of corruption and it denies the patient his basic human rights. And that is why Dr Bawaskar’s case is of extreme importance. For the first time, we have a doctor willing to go on record and remedy the practice and he has followed the proper procedure.



According to me cut-practice is a crime against humanity. It is so well organized; I wish the doctors should be booked under MCOCA or some such similar law. I feel it is an economic offence against the state, where the recipients of kickbacks are not paying the proper taxes due to invisible transactions whereas the kickback generators are evading tax in the name of business expense. There is artificial inflation of medical costs as the kickbacks amount to anything between 40-60% of medical expenses. It is destroying the moral fabric of medical community by making the wrong people rich and successful. Cut practice is an insidious and horrible practice that hits out at the very base of humanity. I have now seen the worrying trend of specialist doctors doing general practice only for the sake of cashing in on this cut-practice trend.



I plead to your Kind Lordship to take cognizance of the extreme importance of this case. A rare case such as Dr Bawaskar’s, is a once in the life time opportunity to give out a strong message of zero tolerance to cut-practice. Cut- practice is a serious crime. I and others like me, think that it is a matter in the public interest and Maharashtra Medical Council does not have sufficient stature or competence to deliberate on a matter of such national and human importance. It is our humble plea that the case should be handled by an August and eminently competent body such as the Honorable High Court itself. The case should be investigated by a proper agency such as Police or Economic Offences Wing and case pleaded by proper lawyers. The Honorable Court may deem fit to suo moto issue relevant guidelines or at least appoint a observer of proven integrity to monitor and report to the Honorable High Court and His Kind Lordship about the proceedings in this case.



Enclosures

Contents of application to Medical Council

of India and Maharashtra Medical Council

under RTI Act 2005

With Highest Hope from You, Sir

Sincerely,

Dr Vani B Kulhalli



_______________________________________________________________________________

RTI Apploication to MCI in Feb 2012

In the last ten years, that is during the period from January 2002 to December 2011, regarding ‘cut-practice’ by which I mean the system of a doctor giving commission to another doctor for the ‘service’ of referring patients:



1. Against how many doctors has the Medical Council of India (MCI) received complaints for doing cut-practice? I want to know the total numbers including those giving as well as those receiving cuts.



2. How many doctors suspected of doing cut-practice were investigated by MCI?



3. In case the allegation of cut-practice against any doctor was proved to be true, what was the punishment/ penalty imposed on such a doctor?



4. Did the MCI receive any complaints that a hospital/ nursing home/ diagnostic centre or such other commercial establishment rendering medical services, was involved in cut-practice? If yes, how many complaints were received?



5. How many complaints of cut-practice against commercial medical establishments were investigated by the MCI?



6. In case any commercial medical establishment was found to be engaging in cut-practice, what was the punishment/ penalty imposed?



7. Has there been any request to Medical council of India to designate cut-practice as an illegal activity tantamount to corruption?



8. Has there been any plan/ proposal of the MCI to declare cut-practice as a form of corruption?



REPLY Dated-28-3-2012

Total number of complaints, that is, 588 against doctors working in private practice/ nursing homes/ private hospital/ Govt. hospital during January 2011 to March 2012 has been received by council. It is further to state that no complaint has been received for doing cut-practice.

MCI has prescribed the Indian Medical Council (Professional Conduct, etiquette and Ethics ) Regulations, 2002 which is available on website www.mciindia.org. The Council does not maintain the data in the manner in which it is sought for.

It is further stated that the queries are in the nature of eliciting opinion and therefore, it does not constitute information as defined under u/s(f) of the RTI Act 2005.

Signed

Dr Davinder Kumar

Joint Secretary and PIO




--------------------------------------------------------------------------------------------------------

rti application to MMC


Nature of Information required



In the last ten years, that is during the period from January 2002 to December 2011, regarding ‘cut-practice’ by which I mean the system of a doctor giving commission to another doctor for the ‘service’ of referring patients:



1. Against how many doctors has the MMC received complaints for doing cut-practice? I want to know the total numbers including those giving as well as those receiving cuts.



2. How many doctors suspected of doing cut-practice were investigated by MMC?



3. In case the allegation of cut-practice against any doctor was proved to be true, what was the punishment/ penalty imposed on such a doctor?



4. Did the MMC receive any complaints that a hospital/ nursing home/ diagnostic centre or such other commercial establishment rendering medical services, was involved in cut-practice? If yes, how many complaints were received?



5. How many complaints of cut-practice against commercial medical establishments were investigated by the MMC?



6. In case any commercial medical establishment was found to be engaging in cut-practice, what was the punishment/ penalty imposed?



7. Has there been any request to MMC to designate cut-practice as an illegal activity tantamount to corruption?



8. Has there been any plan/ proposal of the MMC to declare cut-practice as a form of corruption?



RTI Query filed in February 2012, answer received in same month

Ref no-MMC/ RTI/ 04450/ 2012/ 2543

Answers received were

1. As of date MMC has not received any complaint for doing cut-practice, against any individual doctors

2. & 3. Not applicable

4. As of date MMC has not received any complaint against any hospital/ nursing home/ diagnostic centre

5,6,7. Not applicable

8. No proposal pertaining to cut-practice is tabled in MMC.



Signed-Dr Ramesh Dahigaonkar, Information Officer/ Registrar, MMC




Tuesday, July 16, 2013

cut-practice letter. what happened?

A few days ago, I had uploaded a letter on this blog. Well, the letter needed to be removed for the time-being as it is to be considered as 'privileged' communication till such a time as a response is received.

I want my efforts to succeed and am keen that nothing goes wrong. So presently I am keeping my fingers crossed and my efforts low- profile. I definitely am not doing it for the publicity; so there is really no need to talk much now. We will talk about it VERY LOUDLY when the time comes.

Friday, June 28, 2013

MAHARASHTRA CHILD RIGHTS POLICY



We feel left out when some policies that affect us are made without consulting us. Now the Government wants our opinion on the Child Rights Policy.

We must give our opinion.

Please take time out and respond.

Following is the advertisement with all details for response:

 

Sunday, January 20, 2013

DELUSION OF PREGNANCY IN A MALE PATIENT


 


“DEVELOPMENT OF DELUSIONAL PREGNANCY IN A MALE PATIENT”

                    

TYPE


CASE REPORT

AUTHORS


1. DR VANI B KULHALLI

    MUMBAI

2. DR PRATIMA MURTHY

   ASSOCIATE PROFESSOR (At the time of reporting, which was around 2003-2004)

   NIMHANS

   BANGALORE

OBSERVED AT


NATIONAL INSTITUTE OF MENTAL HEALTH AND NEUROSCIENCES,

(NIMHANS)

HOSUR ROAD,

BANGALORE,

INDIA,

560029.
 
KEY WORDS: DELUSION, BIZARRE, SCHIZOPHRENIA, PREGNANCY, COUVADE, CANNABIS, PHENOMENOLOGY.
 
ABSTRACT

Delusion of pregnancy in a male is a bizarre delusion reported previously in various organic and psychiatric disorders. It has been reported secondary to phenomena like somatic hallucinations, delusional misinterpretation, etc. We report a case of delusion of pregnancy in a male patient with paranoid schizophrenia and substance use to illustrate the evolution and possible contributory factors focusing on this delusion. Diagnosis and management are also discussed.

CASE REPORT


 S is a 28 year old married male, primary school educated electrician. His premorbid social adjustment was reported to be adequate and family history was unremarkable with respect to psychiatric disorders or substance use.

 Patient presented with a ten month history of abnormal behavior characterized by reporting odd beliefs, not working and disturbed biological functions. He had history of cannabis use to the extent of dependence of 6 years’ duration and occasional use of alcohol and inhalants. His behavioral disturbances had started while he was using cannabis and persisted 4 months after completely stopping drug use.

On examination he had delusion of persecution, delusion of infidelity, delusion of reference, delusion of pregnancy, delusion of being turned into a female, delusion of not being able to use half his brain as it belonged to someone else. He believed he had lost sexual potency due to excessive masturbation and use of cannabis. He had a flat affect, third person auditory hallucinations, kinesthetic hallucinations and delusional misinterpretation. Physical and laboratory examination were within normal limits.
 Further clarification revealed that delusion of pregnancy developed soon after the birth of his first child. This was 7 months after onset of illness and 3 months after last use of any substance. Patient reported that he used to hear the voices of his neighbours discussing amongst themselves as well as telling him that there is a baby in his abdomen (second and third person auditory hallucinations). He did not believe them, but the voices persisted. One day he experienced pain on the right side of his abdomen and he became convinced that he was pregnant (delusional misinterpretation). The voices told him that he was impregnated when he had intercourse with his wife in the superior position. They also told him that the baby was his brother (who actually lived next door) and to ensure safe delivery. Patient became concerned with the safety of his ‘baby’ and expressed his beliefs to family members. He held this belief despite family members’ attempt to dispel it. About 2 weeks later the voices decreased in frequency and intensity and other experiences became more prominent. Gradually he became less and less worried about his pregnant state. The belief disappeared imperceptibly as other psychopathology became more prominent.
 During the period of onset and presence of the delusion of pregnancy, patient refused to accept his baby as his own. However with resolution of the delusion, he accepted the baby, even before other psychopathology resolved totally.
He was diagnosed as having paranoid schizophrenia and cannabis dependence with a differential diagnosis of cannabis- induced psychosis and treated successfully with Risperidone 8 mg started at the time of presentation.

DISCUSSION

Patient profile


Delusions of pregnancy have been reported in patients of varying age groups and both in males and females[1-6]. Likewise reports suggest a wide variation in the intellectual abilities of patients  [1-5]. Our patient had a normal intelligence as reflected by his education and adequate independent functioning.
Family history was negative for psychiatric disorders. Previous authors have reported a positive family history especially when the diagnosis was schizophrenia [4,5,7].
There was no history of homosexual contact or of childhood abuse in the patient [5] as has been reported before. Patient’s orientation was heterosexual as compared to reports of bisexuality [8] in one case.

Phenomenological factors


Some authors have cited this delusion as occurring secondary to misinterpretation of somatic sensations [3,9] objective signs like galactorrhoea [4,9] and amenorrhoea [10] or as occurring de novo. In this case compelling auditory hallucinations created a background emotional state in which the patient interpreted sensation in the abdomen as a definitive sign of pregnancy. Similar evolution was reported by  Bhate [2]. The auditory hallucinations and the abdominal sensation had occurred while the patient was off any drugs of abuse. The possibility of flashback phenomenon was ruled out as patient did not report having similar experience anytime under the influence of cannabis.
Male patients have attributed their capacity to becoming pregnant as being due to ‘intersex’ state [9], due to change of internal organs [7,9] or as being a real possibility for all males [2,10]. Our patient did not give any such explanation. Reports have also mentioned patients’ explanations about the mechanism of impregnation. Patients reported being impregnated by kissing [10], by sexual contact with men [5,10], artificial anal insemination [9] or by self [2,7]. Our patient reported being impregnated by his own wife. This kind of highly bizarre explanation has not been reported before.

 Organic etiology

Presence of organic etiology has been previously reported [3,7]. But in this patient no physical or laboratory abnormality could be demonstrated. Tests for presence of cannabis at time of presentation were negative. Currently there is no literature to suggest cannabis can cause structural changes although subtle damage cannot be ruled out. Continuing effect of cannabis after it has been metabolized is a matter of debate [11-14]. It is possible that the psychosis was cannabis related while the delusion of pregnancy manifested later in the course, when cannabis could not be detected. Inhalant use is well known for causing brain damage, but in this case inhalant use was very infrequent and probably non contributory. Hence organic causation in the form of structural brain changes is unlikely in this case, but cannabis related pathology cannot be completely ruled out.

Psychodynamic factors


The onset of the delusion of pregnancy coincided with the birth of his child. Situational influence of this kind where men developed the delusion of pregnancy during wife’s pregnancy [15] or after coming in contact with pregnant ladies [8] has been described and psychodynamic causes have been suggested.
Patient did not express symptoms of pregnancy such as swollen abdomen, galactorrhoea, morning sickness etc. as reported in other cases [8,10]. This patient had no symptoms of pregnancy and firmly believed he was pregnant. Thus the current presentation does not suggest the phenomenon of Couvade [16] in which a man develops symptoms of pregnancy during the wife’s pregnancy but does not believe that he is pregnant.
 The patient was worried about loss of sexual potency related to excessive masturbation and consumption of cannabis. In the initial phase of psychosis, he was concerned about being turned into a female by his enemies. He sought medical help for impotence which he believed had been caused by the change of gender. In reality he was maintaining normal erectile functioning at that time, as clarified by his wife. He made sexual overtures to his wife in inappropriate social situations to the extent that family requested help of police. He reported the belief of being pregnant soon after his wife delivered. He  refused to accept his baby suspecting that his wife had been unfaithful. Throughout his illness duration (including the substance use), this patient seemed to be concerned about sexual matters. This indicates conflicts about sexuality. Previous reports have cited psychodynamic origins of delusions of pregnancy [4]. In this case it is possible that conflicts of sexuality may have manifested as delusion of pregnancy

Diagnosis and management


 Patient was diagnosed as having cannabis dependence and paranoid schizophrenia. The psychotic phenomena had started while patient was using cannabis. These phenomena continued to persist despite 4 months’ abstinence from cannabis. Although the literature does not provide clear support for the occurrence of a chronic cannabis induced psychotic disorder [17-19], the ICD-10 [20] does allow for such a diagnosis. Thus cannabis- induced schizophrenia-like psychosis can be regarded as a differential diagnosis. The commonest diagnosis reported previously is schizophrenia [4,5,7,10,15]. Other diagnoses reported are delusional disorder [9], post ictal psychosis [3], mania with psychotic symptoms [8,10] and psychotic depression [21]. Delusion of pregnancy occurring in cannabis induced psychosis has not been reported so far although alcohol abuse has been reported [8,15].
The delusion subsided when the hallucinations stopped. 6 weeks later patient was in clinical remission. The delusion of pregnancy may have given way to other psychopathology leading to its disappearance. It is also likely that the delusion had resolved due to recovery as antipsychotic had already been started. This kind of response to antipsychotic has been reported before [1,2,9,15]. 

Conclusion


This case illustrates the occurrence of a bizarre delusion of being pregnant in a male in the context of psychosis which was possibility cannabis induced. It is interesting to note the process of evolution and resolution, the effect of substance use, psychosexual issues and the diagnostic possibilities of the case.

 References

  1. Jenkins S B, Revita D M and Tousignant A: Delusions of Childbirth and labour in a bachelor. American Journal of Psychiatry 1962; 118:1048- 1050.
  2. Bhate J M, Spear J C M and Robertson P E: Delusions of Pregnancy in Men. British Journal of Psychiatry 1989; 155: 423-424.
  3. Chaturvedi S K: Delusions of Pregnancy in Men. British Journal of Psychiatry 1989; 154: 716-718.
  4. Shankar R: Delusion of pregnancy in schizophrenia. British Journal of Psychiatry 1991; 159: 285- 286.
  5. Varma S L  and Katsenos S: Delusion of Pregnancy. Australian and New Zealand Journal of Psychiatry 1999; 33: 118.
  6. Kornischka J and Schneider F: Delusion of pregnancy. A case report and review of literature. Psychopathology 2003; 36(5): 276-278.
  7. Chengappa K N R, Steingard S, Brar J S and Keshavan M S: Delusions of Pregnancy in Men. British   Journal of Psychiatry 1989; 155: 422-424.
  8. Miller L J and Forcier K: Situational influence on development of delusions of pregnancy in a man. American Journal of Psychiatry 1992; 149: 140.
  9. Bitton G, Thibaut F, Lefevre-Lesage I: Delusions of Pregnancy in a man. American Journal of Psychiatry 1991; 148: 811-812.
  10. Michael A,  Joseph A and   Pallen A: Delusions of Pregnancy. British Journal of Psychiatry 1994; 164:  244-246.
  11. Adams I B and Martin B R: Cannabis: Pharmacology and toxicology in animals and humans. Addiction 1996; 91(11): 1585-1614.
  12. Deahl M: Cannabis and  memory loss. British Journal of Addiction 1991; 86: 249- 252.
  13. Negrete J C: What’s happened to the cannabis debate? British Journal of Addiction 1988; 83: 359- 372.
  14. Rey J M and Tennant C C: Cannabis and Mental Health. British Medical Journal 2002; 325: 1183-1184.
  15. Thornicroft G: Cannabis and psychosis: Is there epidemiological evidence for an association? British Journal of Psychiatry 1990; 157: 25- 33.
  16. Hall W and  Degenhardt L: Cannabis use and psychosis:  A review of clinical and epidemiological literature.  Australia and New Zealand Journal of Psychiatry 2000; 34(1): 26- 34.
  17. Arseneault L, Cannon M, Witton J and Murray R M: Causal association between cannabis and psychosis: examination of the evidence. British Journal Of Psychiatry 2004; 184: 110-117.
  18. Radhakrishnan   R, Satheeshkumar G and Chaturvedi S K:  Recurrent delusions of Pregnancy in a Male. Psychopathology 1999; 32: 1- 4.
  19. Enoch MD, Trethovan WH. Barker JC(eds): Some Uncommon Psychiatric Syndromes. Bristol, Wright. 1967.
  20. World Health Organisation: The ICD-10 Classification of Mental and Behavioral Disorders 1992.
  21. Bernardo M,  Pintor L, Arrufat F, Salva J and Buisan E: Delusion of pregnancy in psychotic depression and ECT response. Convulsive Therapy 1996; 12(1): 39- 40.

 

 

 

 

 

 

 

 

Tuesday, January 8, 2013

STRESS LEVELS IN SENIOR FAMILY PHYSICIANS- A STUDY


   I thought it would be worthwhile to examine the source of stress for Senior Family Physicians in private practice. As I am more concerned with the professionals around me, I planned to study the senior doctors in Western Suburbs of Mumbai.

AIMS AND OBJECTIVES

OBJECTIVES-

To understand the degree and nature of stress affecting Senior Family Physicians working in the Western Suburbs of Mumbai city. I also wish to understand the origins of stress, so that some specific management strategies may be developed.

AIMS- Regarding Senior Family Physicians

1.       To measure the stress levels

2.       To find the source of stress

3.       To find information about demographic data, general health and habits

MATERIALS AND METHODS

Sample- I aim for a sample size of 30 doctors. A directory of Family Physicians published by the Indian Medic al Association’s Western Suburb Branch will be consulted to draw up a preliminary list. I will also consult the list of doctors registered with the Maharashtra Medical Council, to add any missing persons. Out of these only following doctors will be selected as subjects:

1.       Have at least 20 years professional experience in private practice

2.       Spend majority of their time working in the Western Suburbs of Mumbai city

3.       Are less than 60 years old. As I wish to minimise the medically unfit doctors

4.       Irrespective of qualifications, only those who are engaged in mainly family practice

A written, informed consent will be obtained and the questionnaires given to the doctor. The doctor will be left alone to answer the queries. Upon receiving back the proforma, they will be filed away without reading to ensure maximum anonymity of data. No advice or intervention will be provided to the doctors.

Instruments-

Following:

1.       Personal data questionnaire- I have developed it to collect data about Demographic profile, Health status and lifestyle

2.       Perceived stress scale- downloaded from internet. It has been used earlier in population of doctors

3.       Source of stress questionnaire- I have modified it to suit Indian conditions and language

STEPS OF STUDY

1.       Make a list of doctors

2.       Contact and take consent for participation in study

3.       Issue questionnaires

4.       Leave counterfoil with the doctor

5.       File away completed instruments

6.       Enter data

7.       Analyse

8.       Compare with existing data and explain the results

9.       Derive conclusions

10.   Suggest remedies

LIMITATIONS

It seems from my introduction that stress levels have become unmanageable only now. It may not be so. Other than stress, the reason for dwindling numbers of persons opting for medicine may be the availability of better options now

I want to exclude those doctors for whom health problems may be overwhelming. Hence, I have excluded the very senior doctors. However, the age of ‘60’ is only arbitrary and not based on any data

As I am a part of the same community I have an advantage that many doctors will trust me and cooperate. Hesitation to share personal data may also happen due to familiarity.

CONFLICTS OF INTEREST

This study is not sponsored by anybody

 

Wednesday, November 7, 2012

APPOINTMENT MANAGEMENT


I follow an appointment system in my clinic. I believe that my patient’s time is as precious as mine, and try to ensure that they do not have to spend too much time waiting in my clinic. I also feel that as my patients are emotionally distressed, waiting could worsen their condition. I try to ensure that no patient waits more than 15 minutes in my clinic. The maximum time a patient has waited in my clinic is about 1 hour.

 

About 50% of patients, who are scheduled to see me for the first time (New patients) don’t turn up. And they do so without informing me, which means I wait for them and after half an hour of ‘no show’, conclude that they will not come. About 40% patients coming for follow up are delayed by at least 15-20 minutes. Around 10% patients schedule appointments repeatedly but fail to make it with/ without informing. A small percentage, walk in without appointment and insist on being seen.  Another (surprisingly common) patient is the one who arrives in clinic after I have reached home and then phones me requesting me to come back to clinic or that the patient will come to my home for consultation. Their logic is: now I have the time- see me. I never entertain such requests.

 

To ensure proper time management, I never schedule anything else near my clinic timings. I ensure that I leave home early and always arrive on time. I prepare in advance for my therapy appointments and long review appointments. I schedule the patients carefully, so there a few who require more time and few who require shorter consultations. I always schedule regular and punctual patients in the first slot. No matter what time the patient arrives, I always end my consultation at the same time. (Yes, I do charge full consultation fee, why should I not do so?) If there is not enough time left, I reschedule the appointment. For habitual latecomers, I do not give appointments, but tell them to walk in a range of timings and wait. Due to the large numbers of new patients coming late (cant estimate commute time?) or not coming at all, I never schedule appointments but ask them to attend the walk-in clinic on weekends.

 

I often feel that the appointment system is counterproductive for me. The no-show and latecomers throw my schedule out of gear and it is quite unfair on the patients who arrive on time.  Some patients who arrive on time, don’t understand that the earlier patients had come late and so their appointment is getting delayed. Another set of patients who come late just want to be seen right away, without realising that the next patient who is likely to arrive on time, will get delayed because of them. I feel I should detain the first type of patient and make him/ her explain to the second type- but both usually fight loudly with me.  Patients who come late are seldom remorseful and never care to mend their ways. This way everybody is a loser.  Meanwhile, I am paying for the overheads, I don’t get to express my disappointment and my family always has to see me home later than expected.

 

I sometimes feel, that I should abandon the appointment system as it affects me badly. I can tell all patients to come and be prepared to wait indefinitely and see them on a first-come-first –seen basis. This is followed by most doctors. It clearly places the doctor at an advantage as the doctor does not waste time waiting for the patient. But I feel it is not fair, to make the patients wait like that. I don’t know how much longer I can act with regard this principle of propriety and stick to the appointment system.  

 

But of late, I do turn away patients who habitually come late, or are delayed by more than 30 minutes. I charge full fees for the second missed appointment. This way I feel I can control my schedule as well as have some sense of justice for my efforts.