Friday, April 28, 2017

A TALE OF TWO CITIES


The first time I went out of Maharashtra for work was to join NIMHANS. Before that I had to clear the entrance exam and interview. The scene at the entrance exam made me think that I was lucky to have chosen to work out side Maharashtra. Firstly, I was among the youngest- only among the handful fresh graduates. Everyone else was older and much more relaxed- they had put in a couple of years working as medical officers for fat salaries (unheard of in Maharashtra). They were totally cool and relaxed, unlike my classmates in Maharashtra who were just waiting to kill themselves if they missed even one year. Many were happily married.

When we started work as Junior Residents, each was given complete responsibility for their own patient. Nothing like in Maharashtra, where an elaborate pecking order ensures that the freshest and junior most Resident does ALL the work while all others just give suggestions and present the work done by this hapless resident in the clinical rounds. My supervising doctor called ‘Senior Resident’ made a fair distribution of the work and Consultants had a close eye on our performance. The first day itself we were told to take days off to manage our stress and to not ever believe that we were indispensable to the hospital. Contrast this to the attitude when I did my internship- both in KEM Pune where I hardly was allowed to do any work as it was a private set up and in J J Hospital where loads of work used to happen- any mention of even going for lunch break or pee break would invite horrible cold stares and wicked jibes from the supervising Residents. On most days, I had no option but to leg it on the sly.

 Yes, and there in J J they had an issue with ‘extern’ as well. In NIMHANS- all are equal and equally welcome. During my posting in St John’s hospital, I noticed that the interns were also treated like equal professionals. In Pune as well as in Mumbai the only work interns did was the work of ward boys technicians and staff nurses....collect blood samples, transport them, make appointments, dress patients, label samples, accompany patients to tests, record blood pressure. Only work done as doctors was suturing wounds and securing iv lines. Pune was better- at least important skills like performing normal delivery, closing wounds, reducing dislocations were taught generously to us. In Mumbai, lesser said the better. Or maybe because I came with the label of ‘extern’ as Mumbaites love to function in closed cliques.


 My personal experience does not matter- I understand it takes two hands to make a clap. It is more important to understand that precious opportunity to train doctors and make them confident is lost due to the extreme hierarchy, mutual parasitism and faulty method of delegating work in Maharashtra. The medical graduates of Maharashtra can rattle large lists from thick textbooks- but in practical situations they really are never taught to function as professional. This I feel is the key fault of the medical training here. I feel that the duties for interns and postgraduate students have to be clearly spelt. And how will we know that these have been done? Hence an exit exam at the end of internship and end of bond period is essential. For Psychiatry I will say every graduate doctor should be able to do a mental status examination, rule out common organic factors, manage common substance abuse, do emotional first aid, manage simple cases of depression and psychosis, screen for psychiatric disorders of children and elders. Every doctor needs to be given mandatory leave and learn to function within set working hours. Medical training is long and strenuous, doctors will need to learn their manners on the job. How will it happen when they are given tasks of paramedicals and harassed endlessly during training?

DOCTOR'S WORK- Behind the curtains


I generally make a chart of my working hours and put in my clinic. The schedule usually amounts to about 5- 6 hours of work daily. Seeing this, one full- time working friend of mine remarked, “I really envy you, you work so few hours”. Well, its true that my time- management could be the envy of most of my colleagues- but the declared business hours is not the only work I do. Most patients also labour under the impression that when the doctor is not available for consultation, the doctor is generally enjoying or maybe swatting flies! One patient has gone as far as suggesting that it should be made compulsory that doctors are available for consultation certain number of hours; after all the Government subsidizes their education and they need to pay back.

Firstly, a number of patients are regularly seen by doctors outside their declared working hours. Patients arriving late due to genuine reasons have to be accommodated. Patients arriving with emergency or alleged emergency problem have to be seen (without seeing one cannot determine if its emergency or not). Patients admitted in hospital have to be reviewed one or multiple times in a day. Surgeons have to do operations and deliveries have to be conducted, etc. All outside ‘declared’ outpatient timings.

Besides, seeing patients is only the ‘performance’ part of our work. For this a number of background activities have to be maintained on regular basis. It’s like the Abraham Lincoln saying- ‘Give me 10 hours to cut a tree and I will spend 9 hours sharpening my axe’. A very large amount of time, at least about 10-15 hours a week, has to be spent in reading up, attending educational programmes just to keep up with the latest developments in the medical field.  It has to be done continuously and regularly. No matter how small a practice, every doctor has to spend time studying their own practice so that one can respond intelligently to the needs of clientele. This is called research. This takes up at least 2 hours every week. Necessary administrative work like filing tax returns, getting different licences, staff recruitment and management, estate management also is part of private doctor’s professional work. This is really quite time- consuming work and takes almost an hour or two of the doctor’s time daily.


So the declared business hours (OPD timings) are actually just a part of your doctor’s work. Make the best of that time by scheduling appointment and arriving on time for it.